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February patch update disappearing folder bug

(Topic created on: 01-02-2022 09:03 PM)
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MattDB1992
Apprentice
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Since updating my phone, whenever I click on a folder and open and app once I close the app the folder dissappear. Happens all the time. 
5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hi @MattDB1992 

 

Please try https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to hook up to a Computer or insert your earphones to enter into recovery mode. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Creationz7
Apprentice
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The same has been happening to me too
BandOfBrothers
Samsung Members Star ★★
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It would be beneficial to send your feedback also via the Samsung Members App under the GetHelp section too.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
MattDB1992
Apprentice
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Tried this still doing same
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Fadders
Explorer
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Same, bug in the last software update
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