dex galaxy s9 not working

[erezschwartz]

i'm try to install samsung dex software on my laptop with windows 10 pro and can't install it, the installation was succeed but dex program doesn't work, i looked at device manager and see "samsung_android" yellow exclamation mark and no matter what i try to fix this, it's not working.
i searched this forum and not found answer to this issue.

my laptop is ASUS K54LY from 2011

log files:

https://easyupload.io/dkcjxz

https://easyupload.io/qh428u

thanks in advanced

[AndrewL]

@erezschwartz: I believe DeX for PC is only compatible with the S10 and Note 10 series. For the S9 you will need a DeX Pad or Dex Station to establish a connection. For further details, please check the link below:

https://www.samsung.com/sa_en/support/mobile-devices/galaxy-s9-s9-plus-how-do-i-to-connect-the-samsu...

[erezschwartz]

that's not correct, because i try to use it on another pc and it works without any problem.

the problem is only with the laptop

[AndrewL]

Apologies for the confusion. Where did you purchase the laptop, and where are you currently based? It may be a compatibility issue, however you may also be missing the necessary drivers on your laptop. I recommend contacting Microsoft support to enquire about any essential Windows 10 drivers (such as Visual C++) which could resolve your issue.