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Device security scan not working

(Topic created on: 13-07-2021 11:23 AM)
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Maxvax
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My S20 FE 5G is only a few weeks old. I have run several security scans in this time with no issue. Today I did a scan and the scan progress stuck at 98% for over 15 mins. I cancelled the scan, re-scanned again. Now it's stuck on 0%. Can anyone help? I've rebooted the phone, cleared cache and data on the device care app, to no effect
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7 REPLIES 7
Blessed4life
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Hi it happened to me, clear the device care apps storage that will fix the issue.
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Maxvax
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It hasn't worked for me
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Blessed4life
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Maxvax
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Link doesn't work. What's the name of the video?
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Blessed4life
Black Belt 
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Reset the security in device care.
The name of the video is Samsung galaxy s21 how to deactivate Mcafee antivirus so that it doesn't drain your battery.
Really I want you to deactivate the antivirus & then activate it again & see if that fixes the issue.
Also the link works for me, strange.
Maxvax
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Oh, excellent thanks. I found the video and it worked! I don't know why it had that problem. I've been doing those scans on my previous phone for years without issue. Hope it doesn't keep happening. Thanks again
Members_duaj3Ho
First Poster
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Worked for me after watching video.  Thanks

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