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Constant restarting.

(Topic created on: 15-08-2024 02:36 PM)
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BRIMACJ
Journeyman
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I'm having a persistent issue since the last update, have tried a number of things including wiping cache, checking WiFi settings, restarting in safe mode and checking 3rd party apps (no new apps installed recently). Thought it might be worth checking here in case I'm missing something. 
 
 My S21 FE keeps restarting when connected to WiFi, or drops off the WiFi. Before it restarted WiFi kept disconnecting for a few days, but now if I'm connected to WiFi the phone just shuts down. I think the longest it's gone without restarting when connected in the last 24 hours is about an hour, but yesterday was happening every few minutes until I turned WiFi off. 

I work where I don't get signal so have to be on the WiFi. 
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8 REPLIES 8
Rob99
Voyager
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Have you tried turning the network off? Keep WiFi on. If you can't get a signal, the phone may be constantly searching, causing overheating and shut down.
BRIMACJ
Journeyman
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I haven't no, but it only started happening on Monday where I was at home without a signal issue, but we do have a router and a booster so it seemed to happen when swapping from one to another.
Obsydian
Samsung Members Star ★
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Hi to clarify do you have a boot loop issue or just a WIFI issue you fix by having to keep rebooting?

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
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Obsydian
Samsung Members Star ★
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Otherwise, you have done everything, including safe mode.

Options left are a total (pain) factory reset, if that fails best to contact Samsung and get it in for repair, they will want it factory reset.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

BRIMACJ
Journeyman
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It reboots itself, I'm pretty sure it does this as it loses WiFi signal
BRIMACJ
Journeyman
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😭😭That's what I was dreading.
Obsydian
Samsung Members Star ★
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Maybe a fault with the WiFi board, best backup, reset, hopefully that works, if not book it in,

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

BRIMACJ
Journeyman
Options
Update- I have factory rest the phone and it is still an issue this will be the last Samsung I have. It had a system Update on 14th August and now it doesn't work.