17-09-2021 03:48 PM
Every now and then, randomly, sometimes a few minutes after rebooting the phone, sometimes hours after, the cover stops working. I need to reboot the phone to make it work again. I have two of them, both genuine Samsung covers. Wiping cache from Recovery Mode didn't help, as suggested in the forums for some other models. Turning NFC/Always-on-display, getting the phone out of the cover or any other stuff - also doesn't help.
The cover has a magnet, and once identified, you can use another magnet you have at hand to test. When the cover stops working, the magnet doesn't do anything (doesn't turn on or off the screen). When the cover still works, the magnet also works.
Called Samsung support, but the only thing they said is to reset the phone, and if that doesn't help, send it to them.
The cover is this: Galaxy S21 Ultra 5G S-View Cover, Black Mobile Accessories - EF-ZG998CBEGUS | Samsung US
Does anyone has this issue?
08-05-2024 01:50 PM
Hello, please did you later find a way to make the clear view case to work?
08-05-2024 02:30 PM
Have tried this not working
08-05-2024 02:31 PM
Tried this also and it did not work