04-05-2020 03:45 PM
I did a search and couldn't find anything about this specific subject, but please close if there is already a thread.
I made a claim for the free smartwatch recently abut I haven't heard anything back regarding confirmation.
I submitted a photo of the email (this was taken on my wife's phone, and I didn't think about screenshotting it until after I submitted the picture)
My friend was more thoughtful in his application approach and did a screenshot, the almost instantly after sending the application he granted confirmation of it being received.
My question is, is there a way to check its been received and is being processed? I've called the helpline number but no help at all, also tried online chat who directed me to phone them.
Completely agree there are more important things right now, but any help would be appreciated
Solved! Go to Solution.
04-05-2020 05:06 PM
Hi, @adamthered. Was it on of these numbers? 03452160127 (UK) or 015369562 (ROI). The Promotions Team can also be reached via email galaxywatch@samsungpromotions.claims
Hope this helps!
04-05-2020 05:06 PM
Hi, @adamthered. Was it on of these numbers? 03452160127 (UK) or 015369562 (ROI). The Promotions Team can also be reached via email galaxywatch@samsungpromotions.claims
Hope this helps!
04-05-2020 05:10 PM
14-05-2020 01:47 PM
Hi adamthered,
Has this now been resolved for you?
14-05-2020 01:53 PM
14-05-2020 02:06 PM
Excellent news - enjoy your watch 👍
05-06-2020 12:40 AM
can I ask when you received your watch did you get any emails to inform you it was gonna be delivered or anything I claimed for mine 2 weeks ago I got text to say validated and online says its validated but thats all I have received no emails and I no they said within 30days just wanting to no other peoples process of claiming the watch.