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Chat bot not connecting to Samsung expert

(Topic created on: 10-09-2020 10:18 AM)
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Sebby81
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I tried the online chat today and the chat bot would not connect me to Support expert no matter what I typed! It's been ok in the past so I dont know what was going on today. 

 

Luckily I managed to get through on the phone but I was wondering what to do in order to be connected to a samsung support expert? 

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