Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

cant update my phone

(Topic created on: 24-06-2023 04:03 PM)
706 Views
S21ultra 5G
First Poster
Options

I have been using the Galaxy s21 Ultra 5G am running on android 11 and each time I search for update it keep telling me my device is up to date is there any fix please.

Device model is SM-G998B/DS

Baseband version: G9980xxU1AUA4

Service Provider Software Version: SAOMC_SM-G998B_OXM_EUX_RR_0004 EUX/EUX,EUX/EUX

0 Likes
2 REPLIES 2
PaulM1
Moderator
Moderator
Options

Hi there, @S21ultra 5G. I replied to your PM about this matter. However, just in case you didn't see it, I'll include it here as well.

That's strange that you've been unable to update your S21 Ultra for quite some time. I recommend having a look at the guide below, which contains steps for updating your phone's software via Smart Switch:

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi...

I expect that this will help. If you go through these steps and still cannot update your phone (a very unlikely scenario), I recommend submitting an Error report:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/.

Submitting an Error report would allow our developers to look into this matter in more granular detail for you.

Please let me know whether you're able to get the latest software update this way

Youssef_
First Poster
Options

Hi, 

I have the exact same problem, my S21 is stick to Android 11 One Ui 3.1 , each time I search for update it keep telling me my device is up to date

Device model  SM-G998B/DS

Base band version : G998BXXU3AUDA

@S21ultra 5G, did you please find a solution for updating

@PaulM1 , should i update manually by using ROM?

Thank's for your help; 

0 Likes