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Can't update my s10 without smartswitch

(Topic created on: 28-09-2020 10:18 PM)
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EricTheCarrot
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My s10 won't system update at all without using smartswitch, everytime I try to update in the settings app it errors out with this 

Screenshot_20200928-141414_Software update.png

I thought it would fix when I update it with smartswitch, but it still errors anyway. I don't thinks it's my wifi because this also happens when I am on data. I want to fix this, so I can update without having to go to my computer every single time to just get a security patch. I have a factory unlocked s10. 

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BandOfBrothers
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Sorry that didn't help.

Yes support and or a Samsung Experience Store or Samsung Service Centre can help.

Please let us know how you get on.

Good luck.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
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Perhaps try clearing the phone's system files @EricTheCarrot 

 

Turn the phone off and then from a set series of button presses go into the phone's system files and clear the cache files. No info is lost this way.

 

That or back up and remove any relevant Sd card and factory reset.

 

A Samsung Experience Store or Samsung Service Centre can help. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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EricTheCarrot
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Ok I'll try doing that and seeing what happens.

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EricTheCarrot
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Nope, still says the error. I'll probably contact support and see what they say about this. Thank you for your help!

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Solution
BandOfBrothers
Samsung Members Star ★★
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Sorry that didn't help.

Yes support and or a Samsung Experience Store or Samsung Service Centre can help.

Please let us know how you get on.

Good luck.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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