Can't install apps from play store

[Anand3366]

Recently upgraded my s21 ultra to android 12 and things started to fall a part from day one. Ive managed to solve few but the one thing that really bugs me now is that i Couldn't install many of the apps from apps store . The screenshot which I've attached is just one example and I have the same issue for other apps as well. I tried uninstalling the updates

 from play store,tried clearing cache and the data, did a reboot of the phone but nothing worked .

 Is it just me who has this problem ?

Cover image

[Kaplaey2]

Same Here SM-G991B Plays Store is useless! Don't know what the hell is going on here! 

this is (to date) a Flagship model which is simply not working! 

[MatheusCanela]

Same problem here

[Kaplaey2]

Unfortunately and although I’ve researched the issue as much as possible,

There is no visible solution, the issue is been reported by a lot of users.

The only way around this is to Factory reset the phone,

The issue is been resolved – Tested and confirmed on my S21 ULTRA.

I am now running android 12 ONE UI4 latest security patch with zero issues

Checked Refresh Rate, Facebook, Camera, All are working flawlessly

Steps That I’ve taken:

1. Backup your Data (Pictures, WhatsApp, documents, Passwords, etc.)
2. Factory reset your phone from the About Phone > Reset Menu
3. Let the phone boot and power it off
4. Go into recovery mode (hold and press Power & volume UP  while connecting to PC)
5. Now Proceed with caution!
6. Delete cache partition
7. From the menu pick Repair Apps – The phone will reboot and optimize Apps
8. After configuring the account and some other stuff proceed to google play and update ALL.

This seems to be working on my phone SM-G998B/DS PDA G998BXXS3BUL1

[Kaplaey2]

Unfortunately and although I’ve researched the issue as much as possible,

There is no visible solution, the issue is been reported by a lot of users.

The only way around this is to Factory reset the phone,

The issue is been resolved – Tested and confirmed on my S21 ULTRA.

I am now running android 12 ONE UI4 latest security patch with zero issues

Checked Refresh Rate, Facebook, Camera, All are working flawlessly

Steps That I’ve taken:

1. Backup your Data (Pictures, WhatsApp, documents, Passwords, etc.)
2. Factory reset your phone from the About Phone > Reset Menu
3. Let the phone boot and power it off
4. Go into recovery mode (hold and press Power & volume UP while connecting to PC)
5. Now Proceed with caution!
6. Delete cache partition
7. From the menu pick Repair Apps – The phone will reboot and optimize Apps
8. After configuring the account and some other stuff proceed to google play and update ALL.

This seems to be working on my phone SM-G998B/DS PDA G998BXXS3BUL1

[Raghughagar]

same issue here

S21 ultra 

[Anand3366]

Quick update :I've managed to roll back to android 11 and the phone is buttery smooth as before (Not going to install the android 12 unless if they fix all the bugs )

[Kaplaey2]

Samsung has now officially stopping the update confirming there is are issues with Google Play.

[Anand3366]

I've got a stable update for Android 12 today and seems like Samsung has fixes most of the previous issues .

[Paul671]

Which version did you get? I got an update today but some apps still won't update or install from Play store.

I cleared caches, repaired apps, reverted play store to factory version, etc etc.

 

Kernel version .....BXXS3BULC (21st Dec).

Hardware SM-G991B

[Anand3366]

Hi Paul,
My model is G998B. It appears that your phone is still running the older version of play store (I would say try updating the play store version/system update and reboot your device and then give it a try).
Oh the play store system which I've got is November 2021.