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Camera

(Topic created on: 15-02-2022 07:36 AM)
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chelseaboy
Apprentice
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I have a galaxy S10 and all of a sudden when I put the camera on I have a black screen? Any help? 
7 REPLIES 7
GalaxyA51user
Voyager
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Have you tried your camera with any 3rd party camera app, like social apps? They use the camera, so try to take a picture from them.

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xSteveuk
Mastermind
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Hi,
This page may be helpful to you

Blank or black display on a Samsung phone or tablet

https://www.samsung.com/us/support/troubleshooting/TSG01001470/

Do you use any third party app
For your camera
A bad app can cause the issue
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chelseaboy
Apprentice
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Have tried still a black screen
chelseaboy
Apprentice
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The screen is only black when I try and use the camera. I only use Facebook
JAMES4578
Samsung Members Star ★★
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Hi @chelseaboy  Go to Apps-Camera-Storage- Clear cache and Data.  

if that does not help go to Samsung Members app -Get Help and Run Diagnostic test for the Camera,does that show any errors?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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GalaxyA51user
Voyager
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Should be hardware problem. Just visit an authorised Samsung Service Center.

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JAMES4578
Samsung Members Star ★★
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It may  be a hardware problem but should run checks first.  Hardware can also be checked via *#0*#   if no errors could try to clear the cache partiton .   I had a camera failure  message some time ago  on an S10 and it was sorted after Factory Reset.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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