20-12-2024 08:33 AM
It has failed to work
20-12-2024 06:33 PM
Hello @Anthony niwagaba and may I extend a Warm Welcome to the Samsung Community Forum 👍
This maybe a glitch and not a virus.
Your phone's Device Care Section can scan the phone for viruses to help put your mind at rest.
What happens when you attempt to launch your camera ?
Troubleshooting Options.
Long hold on the camera app and tap on the i and then choose Storage and Clear Cache.
A further option is > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
Samsung Help Links >
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors.
Troubleshooting Camera App issues.
A Samsung Service Centre can assess your phone.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "