23-12-2023 11:07 PM
I updated to UI 6 a few days ago but have then had major issues making and receiving phone calls.
Based in UK on EE network
Phone has been completely fine until the moment I updated to UI 6.
When making a phone call it will either timeout trying to connect or will only connect after about 20-30 seconds.
People are not always able to get through to me when ringing. They receive long wait on their end and then it will either timeout or it might connect.
It's showing erratic signal strength on the phone, which it never did before.
WiFi calling no longer works which I desperately need!
I've seen a few people say they have resolved WiFi calling by doing a factory reset, but sorry no, that is not a fix!
Also many have said they have tried the factory reset and it doesn't make any difference.
This is a poor show from Samsung as clearly this update has been rushed.
Just look at the amount of complaints in this forum.
This needs sorting as so many people essentially now have a phone that can't be used as a phone!
Please get this sorted asap and release a fix for this!
Solved! Go to Solution.
23-12-2023 11:13 PM
24-12-2023 08:46 AM
24-12-2023 10:25 AM
Hi Piperdog,
Thank you for your answers on this.
So I performed a "Reset Mobile Network Settings" on the phone, followed by a Cache partition wipe, and it's now working! Thank you 🙏
I only had to do the "Reset Mobile Network" option which meant I didnt lose my current WiFi and Bluetooth connections, which is really cool!
Also WiFi calling is now working again 👍🏻
Thanks again for helping out with this. Just a bit of a pain in the butt when you don't expect you have to do these manual resets after an update.
It would be good if maybe Samsung could automatically include a mobile network reset and Cache wipe as part of the install process as it will save people time and hassle trying to sort afterwards.
Cheers
24-12-2023 10:29 AM
24-12-2023 11:08 AM - last edited 24-12-2023 11:08 AM
25-12-2023 11:19 AM
19-01-2024 02:40 PM
I tried all those options a Nd got nowhere... I'm going on over a month with my phone not working as a phone... This is ridiculous that I can't use my new phone and have to go buy another one... Might have to get a google phone.... They might have better service