I'm a new user - only really joined because I wanted to give some suggestions for improvements (which I've made on an ideas thread already). Seems there is a thriving commuity here!
Glad to be a part of it!
I am Dolf from The Netherlands.
My first phone was a Samsung Galaxy S2 (For months I doubted between Galaxy S and HTC Desire, until S2 came out). My second phone was Galaxy Note4.
My third phone is a Note9.
As a former software engineer, I am very picky about all sorts of issues concerning quality, performance and usability. Also, my Asperger Syndrome helps a lot .
I have quite some experience with other brands too, because I am the repairman and point of contact for my circles, when it comes to technical stuff. And I read a lot of stuff. My focus is on UI, ergonomics and usability.
For me, Samsung is quite good at overall quality. In reviews a lot of things are not covered like:
- How robust is the charging port?
- How fast will the battery degrade?
- How much radiation does the phone have?
- How is performance in area's with low reception?
- How is call sound quality when using speaker?
- How good is GPS in bad whether or between high buildings?
Etc etc, just a few examples. Samsung does a good job on these kind of things. They really pay a lot of attention to all those many small details.
In the beginning I was no fan of Samsung software. But it's really improving. Just as an example: I cannot find any app on Play Store that can beat Samsung Gallery. And I have been trying for many hours. And of course, One UI beats Samsung Experience beats TouchWiz big time.
But.... there is also a lot of room for improvement! That's why I joined this community. Hoping that Samsung reads along and consider the critics and suggestions.