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Original topic:

Why hasn't the samsung cloud restored all my app settings?????? I want to restore everything, not just apps (with no app data).

(Topic created on: 21-09-2023 03:52 PM)
Ben239847578234
Apprentice
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I'm trying to restore everything from one samsung a41 to another a41 whose screen died. When I do a restore from the samsung cloud, all it does is download the apps I had installed and add email accounts (without passwords). It doesn't doesn't restore any of the settings for the apps. It's just installed a fresh copy of the apps. So now I have to re-arrange all my apps (because it's just dumped them one after the other and not in folders like I had them) and then manually go to 100+ apps and sign into all of them with different passwords and also re-set up authenticator apps (don't even know if this is possible), banking apps etc. etc.

So, my question is; "Is this right?"

Why doesn't restore actually restore all my app settings, preferences, accounts, passwords for the apps etc. etc.

Have I done something wrong? I can see there's a 3.7Gb samsung cloud backup file I restored from.

I can't turn on my old phone, but if I could change the screen (which costs more than the used phone I just bought), could I do anything differently via samsung or google cloud (or some other way) that will actually restore all my settings as well?

I can't believe I can't restore everything. I'm sure years and years ago with an iphone when I bought a new phone everything restored over.

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4 REPLIES 4
UNKNOWNUSERNAME
Troubleshooter
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pretty sure you can't backup app data and it also doesn't backup app drawer layout
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Ben239847578234
Apprentice
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So what's the point of a backup, if all it does is reinstall fresh copies of an app I can re download? Is there any way?

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UNKNOWNUSERNAME
Troubleshooter
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No, you can't download app data and I'm pretty sure that's because of security/privacy. it's unfortunate but makes sense
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Neo001
GrandMaster
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It will not restore app data or logins, but from personal experience,  restoring Home screen + Apps, should restore the  layout and wallpapers. I recently reset my phone and restored it back from the Samsung Backup.

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