Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Why hasn't the samsung cloud restored all my app settings?????? I want to restore everything, not just apps (with no app data).

(Topic created on: 21-09-2023 03:52 PM)
3976 Views
Ben239847578234
Journeyman
Options

I'm trying to restore everything from one samsung a41 to another a41 whose screen died. When I do a restore from the samsung cloud, all it does is download the apps I had installed and add email accounts (without passwords). It doesn't doesn't restore any of the settings for the apps. It's just installed a fresh copy of the apps. So now I have to re-arrange all my apps (because it's just dumped them one after the other and not in folders like I had them) and then manually go to 100+ apps and sign into all of them with different passwords and also re-set up authenticator apps (don't even know if this is possible), banking apps etc. etc.

So, my question is; "Is this right?"

Why doesn't restore actually restore all my app settings, preferences, accounts, passwords for the apps etc. etc.

Have I done something wrong? I can see there's a 3.7Gb samsung cloud backup file I restored from.

I can't turn on my old phone, but if I could change the screen (which costs more than the used phone I just bought), could I do anything differently via samsung or google cloud (or some other way) that will actually restore all my settings as well?

I can't believe I can't restore everything. I'm sure years and years ago with an iphone when I bought a new phone everything restored over.

0 Likes
8 REPLIES 8
UNKNOWNUSERNAME
Samsung Members Star ★
Options
pretty sure you can't backup app data and it also doesn't backup app drawer layout
0 Likes
Ben239847578234
Journeyman
Options

So what's the point of a backup, if all it does is reinstall fresh copies of an app I can re download? Is there any way?

UNKNOWNUSERNAME
Samsung Members Star ★
Options
No, you can't download app data and I'm pretty sure that's because of security/privacy. it's unfortunate but makes sense
0 Likes
Neo001
Legend
Options

It will not restore app data or logins, but from personal experience,  restoring Home screen + Apps, should restore the  layout and wallpapers. I recently reset my phone and restored it back from the Samsung Backup.

0 Likes
BadJesus
First Poster
Options

AGREED! IT'S ABSURD AND UNETHICAL given the FACT they initially claimed data would be backed up to those storage amounts INDEFINITELY, yet Samsung along with MSN's OneDrive and Google's Drive ALL reneged on their initial offers of cloud storage amount and dropped it to 2-5gs for free storage depending on which service: onedrive caps at 2gs now and Google drive 5gs Samsung doesn't even back up data at ALL now. Considering the amount of revenue generated from the countless ads we're subjected they should've at MINIMUM allowed those who signed up YEARS ago to retain those amounts. 

Honestly... Now there is ZERO need to backup apps on Samsung cloud as they DONT contain data..oh unless you want to save your "home screen" 🙄 .. I lost 100s of fiies due to this! .. Just greed man. 

I suggest opening MULTIPLE Google drive accounts and backup data there but keep each under 5gs

0 Likes
BadJesus
First Poster
Options

There isn't. 

0 Likes
Demac
First Poster
Options

 

I don't have a solution for my A42-5G either, and my problem is more complicated and annoying. After years of building my phone to the layout that it had, I accidentally cleared my home launcher app data and figured I could retrieve that from the cloud.

Not only am I experiencing your problem, but my phone is now glitchy, immediately closes apps and notifications randomly when i touch to open them, sometimes opens the keyboard when I click something to type, will close the keyboard randomly as i type, is much slower than before, even freezing up for the first times ever in the 3 years I've had it. The apps that were reinstalled from the backup are all basically 3rd party apps now, even though they were downloaded originally from Google Play store. In their settings they say the source is Samsung cloud backup instead of Google Play store and I cannot look at the app info like you normally could. They are also installed permanently with no way to uninstall them. When I use apps like Ghost Commander to look at other factors of the apps, they have dates from December 31, 1969, and their icons are sometimes just little Android bot heads. I am also noticing that the functionality of the launcher app I use, Apex launcher, doing oddball things like removing apps from my app drawer, moving or removing apps from the home screen, and much more.

 I found this post because I am looking for a way to uninstall some apps that I should be able to uninstall, and I saw you had the same app data problem. After about 4weeks of trying to find a way to restore the app data, I am finally accepting that I am just gonna have to let it go. As a consolation prize I have screen shots of my page layouts and where my apps were situated, and I found at least some of my synced Samsung browser tabs and pages which held many months worth of legal research, so not all is lost. This is such a disaster, and to be ready to not let it happen again is almost moot, as this will not likely happen again, and everything important I was working on is not a recurring event. Sooooo, I'm screwed yet again by an act of God. It's gonna be hard to invest much serious effort into trusting my devices to protect what I create. Thanks Samsung. Now may I kindly uninstall these apps that are no longer needed, which came from your cloud, and were installed into my device by you, and are infecting my whole network with something evil? My windows 10 won't even turn on now... I digress ...

0 Likes
Barneynz
First Poster
Options

Sounds more like your firmwares been jail roken apps installed and then relocked and apps now considered factory.  This often happens when spyware software is installed on phone unfortunately factory resetting will only clear your data and not clear any hack.  If this is the case the only way to actually get fa tory firmware and a clean phone is to wipe and reinstall samsung oem firmware this is not a simple 5 minute solution.  I would take your phone to samsung kiosk or official samsung warranty place and ask them to confirm your pjones firmwares officialness.. sound likd your phones been hacked

0 Likes