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Original topic:

Unknown smart tag not found

(Topic created on: 17-09-2023 02:06 AM)
technovator
Apprentice
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Hi 

I have an unknown galaxy smart tag in my hand and was trying to use the smart things function for searching unknown tags. I am unable to detect unknown tags using smart things. My Bluetooth is enabled. What seems to be the issue? 
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7 REPLIES 7
GoanGeek
Samsung Members Star ★
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Is that unknown tag registered?

Also could be you need smartthings app and smart things find to make it work.
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technovator
Apprentice
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Yes that tag seems to be registered I tried checking it by scanning nearby option in smartthings find option but it doesn't appear in the list. So assuming it, it is registered.
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GoanGeek
Samsung Members Star ★
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Settings> safety and emergency > unknown tracker alerts

Screenshot_20230917_020941_Settings.jpg
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technovator
Apprentice
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Unknown tracker alert is on but not getting any alerts when moving. Is it to do with the fact that I switch off my Bluetooth?
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GoanGeek
Samsung Members Star ★
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Seems like its only for apple air tags which are compatible at the moment

Screenshot_20230917_022236_Chrome.jpg
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GoanGeek
Samsung Members Star ★
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That is a possibility that it needs Bluetooth and or location access to work.
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technovator
Apprentice
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Will check and update.
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