I too encountered a recurring charge of $5 per month on my credit card statement originating from 'Samsung' at City: 650-9345824, USA. I believed this was a legitimate payment for Samsung Care+, which I subscribed to after purchasing my new Samsung phone.
However, upon investigation, Samsung has no record of my enrollment in Care+ for this device. Despite contacting two Care+ representatives and one technical support specialist, the issue remains unresolved.
To mitigate the charges, I filed a dispute with my bank. The bank successfully refunded the initial $5 charge and another $5 charge from yesterday, concluding that the transactions may be fraudulent. As a precautionary measure, my bank has canceled the affected card.
Furthermore, when accessing "About Phone" on my Samsung device and navigating to the Samsung Care+ section, it displays "Not covered. 25 days left to sign up." This confirms the absence of an active Care+ subscription, despite the recurring charges.
While I was initially interested in utilizing Samsung Care+ for my new phone, the recent events have deterred me from pursuing this service. Samsung's inability to rectify the unauthorized charges and provide a satisfactory explanation for their occurrence is deeply concerning.
I have submitted a ticket to Samsung for further investigation into this matter. Although a resolution may not be forthcoming, the cancellation of my credit card has effectively prevented any future unauthorized charges.
