Trying to redeem my points!? Help!

[Kayles91]

Im trying and have been trying for hours, to redeem my rewards points. I have done the online chat help 3 times and none have been helpful.

So I go on here, click benefits, see my points (5000 odd) and it shows a picture to click for samsung.com to click, I click it, add the items to my basket I want to buy, go to checkout and nothing shows up!?

I have tried it the other way, logging into samsung.com, shopping and going to checkout and still nothing appears?

I have gone to the voucher section on the members app and it says I dont have any vouchers.

Please enlighten me what im doing wrong because im losing my temper!!!

[AndrewL]

@Kayles91: I'm sorry to hear that you're having trouble redeeming your Samsung Reward points. Please can you take a look at the 'How it works' section of our website by following the link below, to ensure you've taken the necessary steps to access your points? 

https://www.samsung.com/uk/rewards/

For further support, I recommend reaching out to our Shop Team on  where an advisor will be able to guide you through the process.

[Kayles91]

I have rang and it was all getting lost in translation I think. I cannot see the catalog anywhere on the members app, and therfore can't see a way to redeem my points

[Obsydian]

I need to chase up for my Fold3, Flip3 and S8 Ultra points, before i do is it even worth bothering in terms of monetry value for purchases?

[StuartR]

10000 points =£10

[Obsydian]

Thanks no idea how many I should have, but will find out

[Chocolatemint]

Same here. I have 53000 and ive been passed around in the support chat, purchase chat, payment chat and no one is able to do anything. the best response i got was wait it is a technical problem, or we will notify the higher up people. 

I mean come on! ridicculus and useless 

[joe1979]

I bought 3 Samsung items in the last year, but I still have 0 reward points. Why ?