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Original topic:

Software update

(Topic created on: 04/05/21 15:59)
Chip4498
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Since installing the recent software update my Samsung Notes app has refused to open in order to read or edit existing notes or create new ones. Does anyone have the same problem?
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AndrewL
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@Chip4498: Sorry to hear that you're experiencing this issue with the Samsung Notes app. As you have recently performed an update, please press and hold the Volume Down and Power buttons for around 10 seconds until the phone restarts to Soft Reset your phone. Now, head to the Google Play Store and Galaxy Store to check for any available updates for the Notes app, to address any existing compatibility issues. Let me know if this helps. 


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AndrewL
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@Chip4498: Sorry to hear that you're experiencing this issue with the Samsung Notes app. As you have recently performed an update, please press and hold the Volume Down and Power buttons for around 10 seconds until the phone restarts to Soft Reset your phone. Now, head to the Google Play Store and Galaxy Store to check for any available updates for the Notes app, to address any existing compatibility issues. Let me know if this helps. 


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Chip4498
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Hi. Thanks for the advice. I installed an update from Galaxy store and the app is now working fine. Many thanks.
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