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Secure wifi

(Topic created on: 05-04-2021 10:57 AM)
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JJ1424
Journeyman
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Hi why does secure wifi not update on samsung galaxy a21s as it wont let me uninstall to update and also wont update on its own either 
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2 REPLIES 2
TessM
Mastermind
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Hey @JJ1424 ,

 

it's difficult to say without hands on the phone. However, I would love to help. Can you try your phone in Safe Mode to see if you are able to upgrade this? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. 

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KMmund
Apprentice
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Wow I didn't even know you could do that
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