Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Secure folder

(Topic created on: 29-10-2023 09:11 PM)
248 Views
poontang007
First Poster
Options
Hi, all my pics, vids etc have totally disappeared from my secure folder, please can anyone help? Thankyou 😔
0 Likes
3 REPLIES 3
UNKNOWNUSERNAME
Hotshot
Options
Hi, sorry to hear about your loss of personal data. by any chance did you forget your password or have to reset it? as when i did that it wiped my secure folder data and deleted everything in it.
0 Likes
matheloan
GrandMaster
Options

Bonjour @poontang007 

Vous avez enregistré une sauvegarde activée dans Google One ou Drive Google ou un Cloud de votre Opérateur, ou autres sauvegardes... 

pour vos Photos, Vidéos, etc...disparues de votre dossier sécurisé ?

Si oui, vous pouvez les retrouver dans ces sauvegardes ?

Bien à vous.

 

0 Likes
ChrisP88
Moderator
Moderator
Options

Hi! As you are on the Samsung Community for the UK, we've put a translation into English here so everything else can see your helpful reply-

'Hello @poontang007

You have saved an activated backup in Google One or Google Drive or a Cloud of your Operator, or other backups...

for your Photos, Videos, etc...disappeared from your secure folder?

If so, can you find them in these backups?

Yours truly.'


 

0 Likes