Secure folder

[poontang007]

Hi, all my pics, vids etc have totally disappeared from my secure folder, please can anyone help? Thankyou 😔

[UNKNOWNUSERNAME]

Hi, sorry to hear about your loss of personal data. by any chance did you forget your password or have to reset it? as when i did that it wiped my secure folder data and deleted everything in it.

[matheloan]

Bonjour @poontang007 

Vous avez enregistré une sauvegarde activée dans Google One ou Drive Google ou un Cloud de votre Opérateur, ou autres sauvegardes... 

pour vos Photos, Vidéos, etc...disparues de votre dossier sécurisé ?

Si oui, vous pouvez les retrouver dans ces sauvegardes ?

Bien à vous.

[ChrisP88]

Hi! As you are on the Samsung Community for the UK, we've put a translation into English here so everything else can see your helpful reply-

'Hello @poontang007

You have saved an activated backup in Google One or Google Drive or a Cloud of your Operator, or other backups...

for your Photos, Videos, etc...disappeared from your secure folder?

If so, can you find them in these backups?

Yours truly.'