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Original topic:

Samsung Health stops tracking steps when I lock the screen.

(Topic created on: 09-09-2022 02:34 AM)
david_kepler
First Poster
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Mobile Apps & Services

Hi.

While Samsung Health is tracking my running or walking, if I lock my screen, it stops tracking almost half a minute later.

How do I fix this?

Other 3rd party tracking apps don't do this.

The Smartphone I'm using is Samsung A51 with the latest software One UI 4.1.

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1 Solution


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Solution
kamil40013
Samsung Maker ★★★
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Mobile Apps & Services

@david_kepler, Hello. Maybe you have active power saving mode ? If yes, please turn it off. You can also apply below setting:

Settings --> Apps --> Samsung Health --> Battery --> set Unrestricted

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2 REPLIES 2
Solution
kamil40013
Samsung Maker ★★★
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Mobile Apps & Services

@david_kepler, Hello. Maybe you have active power saving mode ? If yes, please turn it off. You can also apply below setting:

Settings --> Apps --> Samsung Health --> Battery --> set Unrestricted

AndrewL
Moderator
Moderator
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Mobile Apps & Services

@david_kepler: If you follow the steps above by @kamil40013 (Settings > Apps > Samsung Health > Battery) then please make sure that 'Allow background activity' is also toggled on.