06-09-2020 09:32 AM
Since the latest update of the Samsung Health app, it keeps crashing when opening on my Huawei P30 Pro. I've been using this app on this phone for over a year with no issues. I heard other users of Huawei with the same issue.
The only way to access the app without crashing is using the notification with the count of steps, but as soon as you leave that screen it will crash again.
I tried stopping the app, clearing the cache, and reinstalling with no effect. Everything is pointing at an issue with the latest update of the app.
Anyone has found a solution for this? Thanks.
07-09-2020 10:27 AM
I have the same issue and why haven't they solved this issue? It's already persistant over weeks...
I hope they find a solution soon.
17-09-2020 04:19 PM
Same problem here. Any solution yet?
24-09-2020 08:40 PM
I've got this exact problem so basically can't look at any of the data any. Highly annoying as can't really use the watch as intended!
17-10-2020 08:39 PM
I got exactly same issue with mate 20 pro
26-10-2020 08:11 AM
I have had the exact same thing happen to me on the P30Pro, I did find if you click on the app 10 -14 times it does eventually stay open. Even after the latest updates it is the same so annoying. Why are Samsung not fixing this?
06-11-2020 05:19 PM
I have the exact same thing with my P30 Pro and Watch 3. It started in late August 2020 and has been going on since then.
I've figured out a workaround that works (for me at least). If I follow these steps Galaxy Health will work as normal for a few hours but then all of a sudden it doesn't work anymore.
First I clear the cache for the following apps:
08-11-2020 11:13 AM
Found an easier solution; it seems that the problem occur when Samsung Health is closed (i.e. by swiping when showing all apps, optimize, close all apps etc).
To get the app working again go to Settings\Apps\...\Samsung health and click force stop. Then it should work fine again.