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Original topic:

Samsung deleted all my pictures from my Gallery

(Topic created on: 16-08-2021 04:59 PM)
katrina3
First Poster
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Mobile Apps & Services

Hello, 

 

I was wondering if someone could help me please as i have tried contacting every single department at Samsung with no luck whatsoever! and those that have responded to me from Samsung are not able to help and i am starting to get quite frustrated!

I backed up all my photos and videos to One Drive as advised by samsung as i believe samsung gallery or cloud would automatically delete images and videos if this was not done by a certain date therefore within plenty of time i decided to back everything up so nothing got deleted by Samsung however it now turns out that Samsung have deleted all my photos and videos (Which go back around 10 years!!)

 

The only pictures i have access to is pictures from Snapchat, Whatsapp and pictures i have been sent, Any personal pictures i have taken myself i no longer have.

 

I have looked absolutely everywhere on my phone , I have checked OneDrive, Samsung Cloud, Google - Everywhere and the photos are literally no where to be seen, I have also done the whole turning off and back on but again the photos have completely vanished.

These pictures are so personal and sentimental and i cannot believe from following instructions that my pictures still got deleted by Samsung,

 

Please i would be so grateful if anyone could please help me? I have literally looked/tried absolutely everything!!

 

Any help is grateful appreciated.  

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Neha Singh
First Poster
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Mobile Apps & Services

@katrina3 wrote:

Hello, 

 

I was wondering if someone could help me please as i have tried contacting every single department at Samsung with no luck whatsoever! and those that have responded to me from Samsung are not able to help and i am starting to get quite frustrated!

I backed up all my photos and videos to One Drive as advised by samsung as i believe samsung gallery or cloud would automatically delete images and videos if this was not done by a certain date therefore within plenty of time i decided to back everything up so nothing got deleted by Samsung however it now turns out that Samsung have deleted all my photos and videos (Which go back around 10 years!!)

 

The only pictures i have access to is pictures from Snapchat, Whatsapp and pictures i have been sent, Any personal pictures i have taken myself i no longer have.

 

I have looked absolutely everywhere on my phone , I have checked OneDrive, Samsung Cloud, Google - Everywhere and the photos are literally no where to be seen, I have also done the whole turning off and back on but again the photos have completely vanished.

These pictures are so personal and sentimental and i cannot believe from following instructions that my pictures still got deleted by Samsung,

 

I have been using samsung for a long time but now suddenly these things happening to all my samsung device. I would suggest to never go for samsung phones in future.Also they lack consumer services. Such disappointment is being faced by many of my friends.


 

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