Samsung Account Recovery (issue with 2FA)

[Pyro_1119]

Hi there! I need some help recovering my Samsung account. I know my email and password but 2FA asks me for a code that is sent to a phone number that I was using in a different country (China) in the past. The phone number is not available anymore. The other option is to use backup codes which I have lost as I changed my previous phone and forgot to keep a backup of those.

Is there any way I can get my Samsung account back? Who do I contact regarding this? TIA.

Note: Using a different account (new) right now.

[ChrisM]

Hi @Pyro_1119 

If you're currently based in the UK, you would need to contact our accounts team to get this sorted. You can contact them on 08009951079. Hope this helps!