Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung account number change

(Topic created on: 21-06-2021 08:40 PM)
Riku
First Poster
Options
Mobile Apps & Services

Hi, I got a new job and a new Samsung S21 and my phone number changed as well. Now the problem is that I can't get in to my Samsung account because I use two factor authentication. Authentication SMS goes to my old number and I obviously can't get it to me.

There are instructions on the Samsung website how to change the gsm number, but if you do as the instruction says it doesn't work.

Any idea how to get my old account back?

0 Likes
4 REPLIES 4
Pugs1957
Superuser I
Superuser I
Options
Mobile Apps & Services
Use your old sim?
0 Likes
Riku
First Poster
Options
Mobile Apps & Services

I can't, i don't have it.

0 Likes
Pugs1957
Superuser I
Superuser I
Options
Mobile Apps & Services
Samsung can help with this, you will need to contact them directly. If you do search, here, there was a similar question and someone posted the phone number to ring. I'm sure it was accounts at Samsung so you could Google that.
StephK1
Moderator
Moderator
Options
Mobile Apps & Services

You can get in touch with the Accounts Team on 0800 995 1079. They will be able to take a look into this for you. 🙂