Phone not turning on

[PhilippaHunt]

Hi there,

I haven't been able to turn on my phone (A70) for the past 2 days. I've had it less than a year. I've tried a soft reboot and its been on my charge and I still have no look. My alarms have been going off in a morning but when I try and turn it on it'll flash and then got to a black sceen. I've tried to book it in to a repair but the Samsung Web chat states no one is available.

I'm not sure what to do and who can help me

Thank you to anyone who can

[Anonymous User]

At this point you must take to phone to an official samsung repair center.

Have a nice day

[AndrewL]

@PhilippaHunt: Can you try switching off the phone, then press the Power and Volume Up keys together until the Samsung logo appears on screen. Release the buttons at this stage, and you should see a Recovery Mode screen. Using the Volume Down button, scroll to Wipe Cache Partition, and hit the power button to select it. Select 'Yes', then scroll to Reboot System Now on the Recovery Menu, and tap the Power button. Are you able to power up the device in this fashion? If not, and if you have created an external backup of your data, then you may wish to try the above steps, but select 'Wipe Data/Factory Reset, to return the device to it's default settings.

If the phone remains unresponsive then please reach out to us via the link below, where and advisor will be on hand to assist you further, and arrange any necessary repairs.

https://www.samsung.com/uk/support/contact/

[PhilippaHunt]

Thank you for this

[PhilippaHunt]

I've just tried your adivse but unfortunatley it's still not working. I'll give the link a go. Thank you very much for your help!!