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Phone automatically relocks after one ui 8.0 update

(Topic created on: Friday)
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Tonsofun
First Poster
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My wife who never does software updates, decided to do the one ui 8.0 update when it first popped up. and now when you enter the pattern to unlock the phone, the screen goes black for half a sec and then goes back to the lock screen.

phone is galaxy s23+ , carrier is Spectrum

I have tried force reset, cleared the cache, had it powered off for 10 minutes, booted to safe mode, connected to a computer, doesnt show up, still relocks.

All her data is backed up to samsung/google except for media, and desperately trying to get the pictures off the phone

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4 REPLIES 4
Tourbillon De La Vie
Samsung Members Star ★★
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Factory reset
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Tonsofun
First Poster
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Guess you didn't read the part about trying to get pictures off the phone

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Tourbillon De La Vie
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I read it. Same answer
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keith30
Legend
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Always back up then factory reset, if you don't, you'll lose your data
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