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Original topic:

Not all device albums/folders appearing in Google Photos App

(Topic created on: 24-11-2021 10:06 PM)
PurlpeSnowKat
Apprentice
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Mobile Apps & Services
Samsung S21 5g

I have 27 device albums defined in my Gallery. Yet only 17 of these appear in Google Photos App>Library>View all>Photos on device and only 17 in the Photo Settings>Backup & Sync>Backup device folders 

I have a feeling it depends where the root photo is stored - Internal Storage>DCIM or Internal Storage>Pictures. If it's stored in pictures then the album appears. B
But why are some photos stored in DCIM & some in Pictures?
I could move all the photos from DCIM to Pictures - but I don't know if I'll mess anything up.
OneDrive isn't any better as photos/albums keep appearing & disappearing - so I'd prefer to stay with Google Photos.

I have contacted Google One and they've suggested it's a device issue!

Is anyone else experiencing this or have any suggestions on what to do?
Thanks
5 REPLIES 5
Solution
Retired_Flightmedic
First Poster
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Mobile Apps & Services

This can be solved by using either the "My Files" app on the mobile device or using your device hooked to a PC.

Found this info from a guy named Mike Dwyer1:

Look in the folder called "DCIM".
Tag/check all the folders **EXCEPT THE CAMERA** folder and MOVE the folders to the PICTURES folder.

After you do that, go back into your Google Photos app and loo at your Device Folders to Sync area for the newly moved folders.

Hopefully they will now be available for you to upload/sync/backup.

This just worked on my fiance's S21 Ultra.

Good Luck!

PurlpeSnowKat
Apprentice
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Mobile Apps & Services
Thanks so much....I'll give this a go 👍👍
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Particle2021
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The fix below worked well, thanks! Move any folders (outside of Camera) from the DCIM to the Pictures folder.

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ajaypai1971
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that worked! :smiling-face: thanks a lot

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Members_kVdIdvA
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Worked for me too, I have been looking for a solution for this for a while. Thanks!

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