Nationwide app crashes

[Vox0]

Hi folks,

I've had the s23 for a while now.

Recently switched to Nationwide bank but everytime i open the banking app and click on the account; the app crashes. No problems on the browser version. I can use the app itself to scroll to other things but actually accessing the account causes continual crashes.

Here are the things I've tried to workaround:

Reinstalling the app

Clearing app cache and data

Clearing Google play cache and data

Restarting the phone (fully updated)

Turning app protection off and on

Trying via 5g vs WiFi

Looking for ad blockers

Allowing all the app restrictions

Turning off and on all the biometrics

I've spoken to Nationwide and gone through all the above but it seems the problem is on the phone end, especially as I can access via browser.

It's pretty annoying to do a full bank switch only to find you can't actually interact with the app. The app does have known problems but should be fully compatible.

Anyone also finding this problem or know of a workaround. Factory reset is a last resort really.

Cheers

[rogersdave77]

Never had an issue with nationwide app on my S23u 🤷‍♂️

[Vox0]

Thanks, good to know.

Still frustrating as it should defo work. Is there some other app or setting blocking perhaps?

[rogersdave77]

Have you tried clearing phones cache, not just the app cache?

[Vox0]

Just uninstalled the app then wiped the partition cache and reinstalled.

No joy.

The more I think about it, it must be a glitch within the app itself to let me use all of its features but not use of the account within it.

I give up for tonight. Will try something else tomorrow.