My secure folder is not working what do I do?

[louieC]

For some reason my secure folder is not working what do I do 

[-Robot-]

I got an idea, who don't you Contact customer service?

[Piper123]

Lol cos Samsung Customer Service is a painful experience lol 😆😆😆

[Piper123]

@louieC

Have you tried rebooting your device?

If that alone doesn't work, a soft reset would be the next option.

[AndrewL]

@louieC: Can you clarify what action you are performing prior to seeing this notification? I agree that a restart is a good option to begin with, as this will refresh your phone and resolve any temporary software issues. A Soft Reset can be achieved by pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. 

[louieC]

Will I have to setup my phone again

[AndrewL]

@louieC: No, a Soft Reset won't affect your personal data or settings