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My secure folder is not working what do I do?

(Topic created on: 15-01-2024 07:06 AM)
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louieC
Journeyman
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image
 
For some reason my secure folder is not working what do I do 
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6 REPLIES 6
-Robot-
Samsung Members Star ★
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I got an idea, who don't you Contact customer service?
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Piper123
Maestro
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Lol cos Samsung Customer Service is a painful experience lol 😆😆😆
Piper123
Maestro
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@louieC

Have you tried rebooting your device?

If that alone doesn't work, a soft reset would be the next option.
AndrewL
Moderator
Moderator
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@louieC: Can you clarify what action you are performing prior to seeing this notification? I agree that a restart is a good option to begin with, as this will refresh your phone and resolve any temporary software issues. A Soft Reset can be achieved by pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. 

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louieC
Journeyman
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Will I have to setup my phone again
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AndrewL
Moderator
Moderator
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@louieC: No, a Soft Reset won't affect your personal data or settings

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