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✨ Members App (server -10 ) Issue - SOLUTION/ FIX ✨

(Topic created on: 3 weeks ago)
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GusB
Samsung Members Star ★
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I have marked individual threads on this, but as a general catch.... If you have the server -10 issue on the Samsung Members App, please delete the app cache and data, this resolves the issue.

 
If unsure how to do this, there's a few ways but one is:
 
 - long press the app, click the 'i'
- go to storage
- clear cache and data
 
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Thanks to @DawnXT for the suggestion.
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
6 REPLIES 6
Glenntech
Samsung Members Star ★★
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Great find and really useful to get the app going again.
I will add that this didn't work for me straight away.
I cleared the cashe and data. Then restarted my phone before opening the app.
This then worked for me.
GoanGeek
Samsung Members Star ★
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It worked straight away after install from Samsung store for me now.

Seems like they fixed whatever was creating the issue.
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facu1ty
Helping Hand
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I did this numerous times, and it never worked. Also uninstalled a few times and still nothing. Just restarted my phone, uninstalled it, and reinstalled it, and it's working. Mental..
GusB
Samsung Members Star ★
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What a faff...glad you got it working though
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
JAMES4578
Samsung Members Star ★★
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Certainly clearing the cache and data is good Troubleshooting  for General Members app server issues.  However recent problem needed general fix and sometimes this is not sufficient by itself.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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GoanGeek
Samsung Members Star ★
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There is another new update available now for Members APP.

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