29-04-2021 04:11 PM - last edited 29-04-2021 04:12 PM
Hello this is quite annoying issue. It does not happen always, but often enough.
I have my alarm set to wake me up in the morning, but sometimes it starts to ring but the screen is locked so I can't stop it! I have to unlock the screen but alarm is not on the screen, so I have to go through notifications and find it there! This is super inconvenient. If there were other people sleeping or I was in the meeting or whatever I would totally disturb everyone around before I manage to stop the alarm! Please check and fix this.
07-05-2021 11:39 AM in
Thanks, the reason I asked that is because normally even when the screen is locked, the option to Snooze comes up at the bottom. Try this: Settings > Apps > Clock > Storage > Clear cache and restart the phone.
If that doesn't help, can you confirm if you have Do you have Do not disturb mode on?
27-08-2021 05:07 AM in
13-01-2022 03:45 PM in
I am now having the same problem as EmmaBaker. However, it's only started in the last week or so. I've cleared the cache, and it worked OK once, but then didn't light up the next time. The alarm is set for my DND time.
07-01-2023 09:26 AM in
I've solved this on my S22U and I did two things, though only the latter helped:
Hope this helps!