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Locked out of secure folder

(Topic created on: 23-06-2023 03:17 PM)
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Mobrien2
Student
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I restarted my phone about two days ago as part of a software update, and realized that I've completely forgotten the pattern to my secure folder. I've tried different patterns a few times since then, but I've locked myself out from attempts for 24 hours currently. I read here that clearing the data and cache in the app's settings and then force stopping it before opening secure folder settings is supposed to open the setup, but it hasn't worked for me. Also, the forgot/reset pattern button hasn't appeared at all. I assume this is because it hasn't been opened successfully since restarting. I don't have anything *too* important in there, but I'd rather not lose everything in there if I can avoid it. I could really use some help.

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3 REPLIES 3
lyl123
Explorer
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Honestly im not sure but maybe try clearing it all turn your phone off then back on again then try again im not sure if it will work tho if not all i can suggest is emailing samsung but im not sure if they will ask to confirm the phone is yours maybe by asking some questions
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varvara1983
First Poster
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where you able to fix this? and how?

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Mobrien2
Student
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Unfortunately, I still haven't been able to fix this.

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