15-09-2023 07:03 AM in
15-09-2023 08:06 AM in
15-09-2023 01:44 PM in
@Nooblet132: When you set up you Fingerprint biometrics, you would have been prompted to set up a PIN, pattern or password as part of the process. In accordance with the Android security policy, your A14 will request your backup security option under the following conditions.
This is an intended response for enhanced security of your device. Additionally, you can only use a PIN, Pattern or Password to unlock the screen after restarting the device or when you don’t use the device for more than 24 hours.
If you can't remember your password, I recommend signing in to Find My Mobile to see if you're able to remotely unlock the device from here. For further guidance, please refer to the steps in the link below.