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Original topic:

I need help

(Topic created on: 26-06-2022 09:15 PM)
Gillyr1
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Mobile Apps & Services
I got my first ever galaxy buds live I charged the case over night the left bud is at 100% and work but my right one is 1% and will not charge or connect. I have watched some YouTube videos to try and fix the problem but no help and I don't know what to do please help
2 REPLIES 2
AsadM
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Hi @Gillyr1, let's try turning off the Bluetooth from the device your Buds are connected with, so the Buds aren't connected to anything. After you've done this, clean the charging case and Buds with a clean cloth, and reinsert the Buds in the charging case. Leave the cover opened and put the charging case on charge. When the charging case shows a green light indicating it's fully charged, disconnect the charger, remove the Buds from the charging case for 20 seconds and reinsert them. If the light remains green, reconnect the Buds to your device to see if this helps. Please ensure that the charging case cover is left open for the whole time during this. 

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Gillyr1
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Thank they are working know
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