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Original topic:

How can I save my data with a faulty charging port

(Topic created on: 14-07-2020 05:48 PM)
scraggyburd
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I have a faulty charging port and am being supplied with a new phone since phone is still under warranty BUT...... I have to give in my old phone to get the new one.

How do I download all my phone data to put it on new phone remembering I can't use a USB cable due to faulty charging port.

I am charging phone with a wireless charging pad

 

 

Thanks

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scraggyburd
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Thanks a lot from a very old and greatful silver surfer  - cheers

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9 REPLIES 9
Lostboyuk
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samsung or google backup
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scraggyburd
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I am not very technically minded - I have always used a USB cable to back up data but can't since charging port broken 

Can I backup to google and /or samsung withoput using a USB cable?

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Lostboyuk
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yes its in your settings

settings/accounts and backup/backup..samsung
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scraggyburd
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Found it - does this mean I can just go into my samsung account on a new phone and download all the data?

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Lostboyuk
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you have it. 🙂
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Lostboyuk
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any apps not installed from playstore may need jotting down..so you can reinstall but this should do the trick..
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Solution
scraggyburd
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Thanks a lot from a very old and greatful silver surfer  - cheers

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Lostboyuk
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same club...64 here
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Hosay_299
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samsung cloud is a backup also chat with samsung support chat live via website
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