16-08-2022 01:24 PM
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On 11th August emails no longer received. There may have been an update about that day?
Message in email settings is: Couldn't verify account. A security connection error has occurred.
In settings changed 'SSL' to 'SSL (Accept all certificates)' and emails now received. But I should not have to modify that setting from the default, as it makes emails less secure.
I use Firebird for desktop and all emails received there OK.
Checked my email settings for my domain: I have self-signed certificates and they are current.
There was another update to my phone on 15th August, but that did not fix this problem.
A suggest fix is to delete account and recreate it. As a test I first created another email account at my domain and set that up on the phone and the same problem occurs. So Im not sure deletion and recreation would work.
Phone is A70
27-06-2024 01:39 PM
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Your phone appears to be experiencing problems accepting emails because of SSL certificate validation failures, even though your email server is up to date and has your self-signed certificates installed appropriately.
The following actions and things to think about can assist identify the problem and possibly fix it:
Identifying the Issue
Check the server's SSL configuration:
Verify again that the self-signed SSL certificates you have installed on your email server are legitimate and fully configured. Validation failures can occasionally be caused by a configuration problem or mismatch, even if they are current.
Verify the phone's settings:
Try it with a different device or email program:
You said that you were able to successfully use Thunderbird on your desktop. whether you can, try configuring a different email app on your phone to check whether the problem still exists. This makes it easier to identify whether the issue is unique to the email server or your phone.
Procedure to Fix Delete and Restart Email Account:
Even if attempting using a different account didn't work to fix the problem, it's still worthwhile to try erasing the problematic email account from your phone and starting over. This can occasionally fix less visible configuration issues.
Update the software on your phone:
Make sure the email client app and operating system on your phone are current. Occasionally, remedies for problems with SSL certificate validation are included in software upgrades.
Seek assistance from email providers:
Security Points to Remember
Steer clear of the "Accept All Certificates" option: this weakens the security of your connections and should only be used briefly for debugging. It should never be thought of as a permanent solution.
Regular Monitoring: To prevent interruptions, keep an eye on the SSL certificate expiration dates of your server and renew them as soon as possible.
In summary
Although troubleshooting SSL certificate validation problems might be difficult, if you follow these steps, you should be able to identify the issue and possibly remedy it. Should the problem continue, think about contacting your email provider or a skilled IT specialist who can assist in identifying and resolving the core reason.
To acquire an ssl cert kindly visit here.
