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Galaxy Store declines in-app purchases

(Topic created on: 07-03-2024 08:49 AM)
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Leo7707
Apprentice
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Hi,

It was ok until three days ago ... I was playing Pokemon Go on my new S24 Ultra and I was able to purchase in-game merchandise using the registered payment methods.

But now all my attempts to buy goods in Pokemon Go, fails with the same message:

"Your order was declined to protect you from possible fraud. Try again later or contact Customer Service for more information. (Error: B7020/P/26AJA)"

I think the message is generated by the Galaxy Store as the transaction does not get registered with my bank .. 

The transaction fails even tough I provide a successful 3D authentication.

I have also added a second card - different issuer .. same problem .. successful 3D and then .. same error message generated by Galaxy Store not my bank !!!

If I download the game via Google Play Store I have no problem making the in-game purchases there .. so definitely the issue is with the Galaxy Store

Any ideas how to deal with that?

Already post several question in "Samsung Members" but still no response there.

I prefer using Galaxy Store but if I have no other options I will have to switch to Google Play Store

 

 

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5 REPLIES 5
Robin999
Black Belt 
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Does pokemon go have a spending limit? If so maybe you've exceeded it.
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Leo7707
Apprentice
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hey gixerob,

thanks for the reply .. I do not think this is the case as if I switch to Pokemon Go installed via Google Play Store I am able to do the purchases.

btw now there is an "improvement" I no longer get the "fraud" message but simply "Couldn't complete purchase Error code: UP7002/91215560az"

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toosmiles
First Poster
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Manage a way round this yet?
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toosmiles
First Poster
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Just trying to add another payment card and this is all I get
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Graham32
First Poster
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Were you able to resolve this? I am having the same problem trying to purchase an app on the galaxy store and have been getting the same errors. I have tried cards from three different banks and none of them work. The app I am trying to get is not available on the google play store so can only get it from the galaxy store. Not getting anywhere with Samsung members, they tell me to speak to the card issuer but the transaction does not even reach the bank so they cannot assist me either.

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