Galaxy A22 5G Audio output to hearing *****

[shishski]

HI, I have Amplifon hearing *****, my old phone wouldn't recognise these but my wifes A50s did and with the smartthings app we could connect bluetooth and I would have audio direct to my hearing *****.  So I upgraded my old phone to a new A22 5G, my hearing ***** are connected the Amplifon app works they are listed in bluetooth and smartthings but Im unable to connect to them and I cant get audio output direct to my hearing *****.  All the software is on the same major versions, minor differences possible due to model but I have noticed that on the A50s we can go to bluetooth and connect direct to the hearing ***** on the A22 we cannot, yet the Amplifon connects to the hearing ***** on both phones.  All I can thing is there is a difference in bluetooth on these phones, if any one can shed any light on this it would be appreciated as the only other option is to go to a phone shop and literally go thorough all there phones to find one that does work.

[AndrewL]

@shishski: Can you try heading to Settings > Accessibility > Hearing Enhancements > Hearing Aid Support, and follow the on screen instructions to see if this helps? 

[shishski]

Thanks already tried it but no Hearing aid support there. The A50s has them as external bluetooth devices I expected the same on the A22

[Members_xd2z415]

I think this is really bad of Samsung I have just had to start having hearing  ***** and thought I'll be ok I have a new phone but it doesn't support directly hearing ***** now I have got to buy a new phone but as other person said  how do you know if the other phones have this its really bad as I'm sure there is a lot of people that use hearing ***** Samsung needs to have this on all there phone as not all people can hear that well

[JayTee1]

I was quoted this from Oticon Support. I also have an A22 5G.

"It seems your phone is not an ASHA (Audio Streaming for Hearing Aid) enabled phone.
Direct streaming to Android phones has just been possible since a 1.5/2 years ago when some Android phones producers started to implement the Audio Streaming for Hearing Aid (ASHA) standard on a selection of phones."