Cap Cut Issue.

[J-Balushi]

I have been a long-time user of the CapCut video editing app and have found it to be one of the best tools for my needs. However, I am currently experiencing an issue where the touch functionality within the app is not working at all. The main page remains open without any response to touch inputs. I would appreciate any advice or assistance you can provide regarding this matter. Thanks

Device: Note20 Ultra-5G

One UI Version: 5.1 

[smiley]

Of course this app is not a samsung one, but is a third party application on the Google play store.

I think if there is some issue with a latest update or software then you can contact the supplier with the details found on the Google play. I assume you use the pro version. You may hope to get a response from their support to your request.

the note 20 has moved out of the support period for software with Samsung and perhaps some compatibility issues have started to become a problem.
It is possible you may need to consider an upgrade to your phone as your 3 year support period for Samsung operating system and security updates has now expired.

Good luck

Smiley

[GoanGeek]

Hi.

Adding to what @smiley as suggested.

You could try wiping the app cache under settings> apps> caput.

2. You could do a simple phone restart ( turn your phone off and on)

3. Keep checking for app updates in both Samsung and google stores.

4. You try uninstalling and Reinstalling capcut

[J-Balushi]

Dear @smiley & @GoanGeek - many thanks for your kind response.

I am pleased to share that my issue has been resolved. After submitting my first query on this platform, the problem was addressed successfully.

Previously, I had attempted several troubleshooting steps, including clearing the cache and data, uninstalling the app, restarting my phone, and reinstalling the app. Despite multiple attempts, these steps did not resolve the issue. However, following my recent query, the app has started working again.

Cheers.