Cant open Samsung Health app

[Cboodash]

Recently tried opening the Samsung Health app since I just purchased a Samsung smart watch. The app does not open and give me an error display. 

 Tried all the basic troubleshooting such as clearing cache, force stops, reinstall, check updates blah blah blah.. Nothing worked, even contacted Samsung tech service and they were as useless as a Google search. Anyone have any idea?

Greatly would appreciate it...

[smg1]

What is your phone?
Have you a Samsung account and
logged into Samsung health previously?
But I'd assume Samsung support would have asked all these questions?
Can you open Samsung health on your watch?

[Cboodash]

• I have a galaxy s9. I have never logged into health before buying the smart watch.  Yes it does work on my watch.

[smg1]

This is puzzling me know as the S9 should have android 10 loaded.

Have you the original samsung software loaded?
If so..the only option I can think of is factory reset the phone after backups of your phone.
Backup your watch too as this will need reset after your phone to connect back to your phone

Then, the first app you open when completing the reset is samsung health.

[David299]

this happened on my galaxy s8 too.