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can't view my gallery

(Topic created on: 08-02-2021 01:49 PM)
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Liberty59
Apprentice
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Hi
I keep getting the following message on my phone and cos of it can't view my gallery, can anyone help please
com.samsung.android.scloud.app.SamsungCloudApp
Keeps stopping 
It says either close app or report feedback 
but I can't close the app?
Thanks
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1 REPLY 1
CarloL
Hotshot
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Hey @Liberty59, do a Soft Reset of the phone by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. After this, go to: Settings > Apps > Gallery app > Storage > Clear cache and try opening the Gallery app again.  

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