Can't open phone it is asking for password which I have never had

[AndrewL]

@Val311: Please can you confirm the model number and current Android version of your phone? Did you purchase it recently and, if so, was it a second hand or refurbished model?

In the meantime, can you try logging in to Find My Mobile using your Samsung account details, and look for an option to remotely unlock the phone form here?

https://findmymobile.samsung.com/login.do 

[Val311]

J6 I don't know the model number It is in contract rented from Virgin last year .I went on a Ralph Lauren site this PM and tried to set up an account since then I cannot open my phone without a password which I have never had

[AndrewL]

@Val311: At what point are you seeing the password prompt e.g. On your lock screen? Are you able to provide a picture of the password screen to give me a better idea of what you're experiencing?

Did you have any luck with Find My Mobile?