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Original topic:

Can't access Outlook.com and Microsoft Apps on Galaxy Tab S7

(Topic created on: 19-01-2021 12:53 AM)
DamoC
First Poster
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Mobile Apps & Services

Hi,

 

I've recently bought a Galaxy Tab S7 tablet but just found I can't access Microsoft services on it.

 

I've first tried to sign in via the Outlook Mail and OneDrive App, but it keeps prompting "We couldn't sign you in. Sorry we can't sign you in right now. Please wait a few minutes and try again." I've then tried to sign in on login.live.com via the Chrome browser on the tablet, but failed again and it says "This site can't be reached"

 

I can still access my Outlook on my laptop, which is a Macbook and it works all fine.

 

Does anyone have a solution. Thanks in advance.

4 REPLIES 4
DaveyG80
Explorer
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Mobile Apps & Services
Are you using an ad and track blocker? I use 1 and have to disable it to sign into Microsoft services
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DamoC
First Poster
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Mobile Apps & Services

Thanks. I don't have an ad blocker. I also tried to turn off my Chrome's ad blocker, but it still won't sign me in.

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alaa_alhorani
First Poster
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Mobile Apps & Services

I got my tablet today and it has the same issue!

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KholaI
Moderator
Moderator
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Mobile Apps & Services

Hey all,

Could you try deleting the app cache to see if this helps? You can do this, by heading into Settings > Apps > Outlook > Storage > Clear cache. If this doesn't help, follow the same steps but tap on 'Clear storage'.

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