08-10-2020 03:53 PM
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Just before my phone died I backed it up to the Samsung Cloud. I can sign into the Samsung Cloud on the web and I see my back-up is there, but to be able to access it I need to tap some kind of notification sent to my old phone. I can't even turn my old phone on now. I've put the SIM card into my new phone but don't receive the notification to it. Surely the whole point of backing up your phone is to be able to access your data if something happens to your phone - if it's broken, if it's lost, if it's stolen, etc. I've contacted customer support who tell me the verification is mandatory. I can't believe it.

08-10-2020 04:03 PM
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@fleur31: If your new phone is a Samsung, you can simply head to Settings > Accounts and Backup > Backup and Restore > Restore Data, and follow the on screen prompts. You may need to add your Samsung Account to the phone before these steps are possible, therefore please do so via Accounts and Backup > Accounts > Add Account > Samsung.
08-10-2020 04:30 PM
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08-10-2020 07:35 PM
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No, my new phone isn't a Samsung. I'm signed into Samsung Cloud on my laptop.
I'm afraid I can't understand the other suggestion. Are you saying my Samsung Cloud was automatically moved to OneDrive? No, it hasn't been. Or are you saying I should do that, in which case how do I do that please?
27-07-2024 02:22 PM
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Was this resolved?
Sitting with the same problem. My Samsung phone is broken. Got a quick replacement which is an Honor phone until my contract renew in few months. I need to restore my data from Samsung cloud to this phone.
03-05-2025 12:38 AM
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I backed up everything to Samsung Cloud and got most of it back on my new phone. Thought I had lost music I recorded but went into the program and typed in the title of a song. Nothing. This morning I opened it again and all my music was there! I think you just have to goose your programs a little to remind them there is stuff they need to allow you access to. I am still gobsmacked it is all there.
03-05-2025 12:43 AM
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They WERE? No wonder I got it all back, LOLOLOLOL! Yaaaaaaay!
