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Samsung Health not recording average pace correctly

Posted by 29-06-2020 07:29 PM in Mobile Apps & Services

Hi, I have a Samsung Galaxy Fit watch that I use to track my runs. On the last two runs, the average pace is completely wrong when viewing... View Post

Can't login in Samsung Wearable app

Posted by 22-06-2020 08:34 AM in Mobile Apps & Services

Can't login with Samsung account in the Wearable app, no downloads possible in the Galaxy Store. Anyone else has this problem? Solution? ... View Post

29-06-2020 06:06 PM

Same here. View Post

S9 Call waiting not working

Posted by 12-08-2019 09:46 PM in Mobile Apps & Services

My phone has recently updated. I have switched the call waiting button on but is still not working. View Post

29-06-2020 03:31 PM

Did you find out how to? I still can't activate mine? View Post

Samsung Galaxy A40 - No sim inserted

Posted by 27-06-2020 05:25 PM in Mobile Apps & Services

For the last 6 weeks; my phone has been showing this message and doing it more frequently. I contacted my sim provider who provided a new... View Post

No way to see recipient's e-mail adresses on Samsung Email

Posted by 06-05-2019 08:35 PM in Mobile Apps & Services

Quite bad feature by Samsung Email. Recipient addresses CANNOT be revealed. It just shows the "aliases". On clicking over the... View Post

27-06-2020 04:41 PM

Phone is good product, but totally agree.on this. View Post

Gallery Face recognition duplicates & mismatched - unable to reset or correct

Posted by 27-06-2020 12:35 PM in Mobile Apps & Services

I'm having some issues with the face-recognition in the Samsung Gallery app (11.1.02.1 on S10), let me start of by saying I'm very happy... View Post

Samsung Health GPX import

Posted by 05-07-2019 10:05 PM in Mobile Apps & Services

Hi, I started using Samsung Health and I'm liking it so far. I'm missing one feature -- GPX import into activities. For hiking and... View Post

26-06-2020 12:40 PM

Export your gpx file from wherever and copy it over to your phone at this location:\Phone\Android... View Post

Device care suggestion

Posted by 25-06-2020 05:29 PM in Mobile Apps & Services

Hi, I have suggestion towards Device Care app. Could you please add an option for cleaning app cache from all apps? Like CCleaner does, but... View Post

26-06-2020 10:39 AM

I think that this feature was present on Android 9, but it was removed on Android 10 as I cannot ... View Post

Samsung Blockchain Wallet App Question: How to add an icon for a newer token to the wallet?

Posted by 18-06-2020 05:40 PM in Mobile Apps & Services

Is there an open github repository where these are pulled from? How do you reach the support and/or developers for Samsung Blockchain Wallet... View Post

26-06-2020 08:16 AM

Skop? View Post

Can't download Samsung pay on galaxy s10 and on galaxy watch active 2

Posted by 17-11-2019 09:10 AM in Mobile Apps & Services

Hey, I bought a samsung galaxy watch active 2 and now I want to use Samsung pay. But I can't download samsung pay on my phone and on my watch. ... View Post

26-06-2020 02:47 AM

I bought my Active 2 Watch off Ebay and when I received it, the watch was in Spanish, but once I ... View Post

Samsung Privacy Download

Posted by 25-06-2020 09:50 PM in Mobile Apps & Services

How long is acceptable to wait for a download to process? I started on on 2020.06.23 at 13:30 BST and now as of time of posting it still... View Post

Samsung Security

Posted by 25-06-2020 09:03 AM in Mobile Apps & Services

Samsung please add an infrared scanner into the phone for face id so that we can unlock our phones using the face and also please build an app lock... View Post

Samsung clock won't ring only vibrate

Posted by 24-06-2020 11:02 PM in Mobile Apps & Services

OK, this is a serious deal-breaker. After updating to newest one UI and security patch for my S9 the Clock stopped ringing, it only vibrates. This... View Post

Samsung Members app suggestions

Posted by 24-06-2020 05:16 AM in Mobile Apps & Services

1. Please bring back inbox where we can see our sent messages that haven't been answered on yet. 2. When... View Post

Samsung Members app - Error Reporting

Posted by 01-05-2018 04:08 PM in Mobile Apps & Services

Hi guys! When troubleshooting and other relevant guidance doesn't provide an answer, we might ask you to send an... View Post

24-06-2020 05:10 AM

Yes... They're not answering anything. Especially when I ask my regional support. Although you ca... View Post

Samsung internet

Posted by 23-06-2020 07:38 PM in Mobile Apps & Services

In many emails I get there are links which when I click on them Brings up the message This app isn't allowed to open Samsung internet. ... View Post

23-06-2020 08:22 PM

@Frostmaggie2: Please can you try going to Settings > Apps > Tap the 3 dots in the top right > De... View Post

Welcome to the Galaxy Store

Posted by 07-03-2019 08:02 AM in Mobile Apps & Services

It’s already on your Galaxy smartphone and managing a number of your apps. It’s time that we all get better acquainted with the Galaxy Store (the... View Post

22-06-2020 08:32 PM

Very helpful thanks. View Post

Themes payments

Posted by 22-06-2020 12:04 PM in Mobile Apps & Services

I have noticed that when they do offers on themes the cheapest is usually 50p, I've seen today some of the themes at 20p but the minimum... View Post

Same route different distance

Posted by 21-06-2020 04:51 PM in Mobile Apps & Services

I've been using my active watch to do the 5k programme in the health app and have a pretty consistent route set which always measures around... View Post

Wifi calling

Posted by 21-06-2020 12:43 PM in Mobile Apps & Services

I had wifi calling, but my phone did a software update and its gone.. Can i get it back as i have no signal where i live. Thank you, Jo x View Post

21-06-2020 03:01 PM

@Blondie1178: Wi-Fi Calling is a network specific feature. If the option is still available on yo... View Post

Good lock

Posted by 03-02-2020 07:33 PM in Mobile Apps & Services

Got the first 2020 good lock today, and have 2 issues with it, wonder if anyone else has them (or any others)? Using quickstar, I can no... View Post

21-06-2020 12:34 AM

Good idea, tried it but unfortunately doesn't work for me, with task changer active it still make... View Post

Will "Block Phrases" feature in Messages will be back !?

Posted by 19-06-2020 11:12 PM in Mobile Apps & Services

Since I switched to S20+ the annoying S.P.A.M and advertisement SMS returned to my SMS inbox as "Block Phrases" feature has been... View Post

Bad attitude .. bad warranty

Posted by 18-06-2020 06:27 PM in Mobile Apps & Services

I bought a samsung m31 phone in 23 may 2020 after 12 satisfied years with huwai using there phones and after a big fat recommendations from your... View Post

18-06-2020 07:30 PM

@Hossamhamdy: Please be aware that you are currently through to Samsung Support in the EU, and sa... View Post

Galaxy Buds free

Posted by 15-06-2020 12:41 PM in Mobile Apps & Services

HEY! I did not know i need to claim my galaxy buds from the app when i preordered my s20 ultra so i was waiting for the shop to be opened again... View Post

18-06-2020 03:43 PM

Hi @IvaAndrei, sorry about that. Please reach out to our Promotions Team, and discuss your opt... View Post

Galaxy Watch, default messaging app

Posted by 22-01-2019 12:39 PM in Mobile Apps & Services

Hi everyone, I've a Galaxy Watch (42mm, SM-R810) and a Galaxy S9, which I use Textra on for my texts as the default Messages app is a bit... View Post

18-06-2020 01:38 AM

Andrew, I cliked on both "messanges" shown in App Launcher but don't know how to get them to come... View Post

Samsung Cloud Gallery Images/Videos Fail to Download to my PC

Posted by 28-02-2020 04:51 AM in Mobile Apps & Services

EDIT: Issue has resolved itself. I believe it was a problem with the Samsung Cloud servers. So I have my S9 gallery backed up on the cloud,... View Post

17-06-2020 04:01 PM

Between this and my S9 bricking twice now after an update, my solution was to go back to iPhone. ... View Post

Advertising in internet samsung

Posted by Anonymous 16-06-2020 10:06 PM in Mobile Apps & Services

HI. I heard rumours about samsung wanting to add advertisements in samsung one ui, well since a few minutes there are ads popping in my internet... View Post

Galaxy S7 Samsung mail app not working after phone software update

Posted by 06-10-2018 03:54 PM in Mobile Apps & Services

The latest software update for my Galaxy S7 was installed on 2nd October and the current version is now showing as G930FXXS3ERI1. Ever since then... View Post

16-06-2020 08:51 PM

I did clear cache loads of times but still not working. Plus I deleted the email app but and down... View Post

Image transfer from sd card to phone

Posted by 16-06-2020 04:30 PM in Mobile Apps & Services

I use DSLRs for most of my photography, one of my cameras does not have wifi, so I bought the i-flashdevice HD card reader to transfer images to my... View Post

16-06-2020 06:47 PM

Thats correct, had to look for it! View Post

galaxy s20 smart lock

Posted by 15-06-2020 05:07 PM in Mobile Apps & Services

I have motocaddy connect on my golf trolley. The trolley and phone are paired by Bluetooth, my car is listed as a trusted device and opens the... View Post