S25 ultra battery drain while power off

[Members_x1djarH]

Hi Guys,

I have been experiencing a power drain while my phone is switched off it happened two times that I charged my phone to a 95-100% and switched it off the next day or even after 15 hours it didn't turn on as all of the battery was discharged. Is it normal as the phone is one week old.

In normal condition while the phone is on it holds the battery pretty well. Should i send it back or is there anyone else who had the same problem.

Thanks for the help in advance ☺️

[GoanGeek]

Hi and Welcome.

That doesn't look normal.

Are you able to screenshot you battery stats and post them here along with the app usage?

Ideally always ON background data and and location use battery in idle or if you have a rogue app.

Not to mention sync and Bluetooth errors.

[DianDD]

Phone powered off. What battery stats you ask when is TURNED off? 😂

[a2thehip]

It sounds like even though you are turning it off, something is still running to keep it "awake". I would suggest speaking to Samsung and getting them to look over it as if switched off then battery drain would be gradual, but also dependent on the environment you are in. The phone isn't somewhere extremely cold?

[Joeeye]

When you say switched off, do you actually just mean screen off and not powered down?

If that is the case, then it's not unusual for your devices to lose battery over the course of a day, which will vary depending on many factors. If you found your device lose all power while the screen is off in just 15 hours, I'd check any Google services like photo backup or other forms of backup. These can drain tremendous amounts of battery in the background.